Q1: What shipping methods do you offer?
A1: We provide standard and expedited shipping options. Shipping details, including costs and delivery times, can be found during the checkout process.

Q2: Can I track my order?
A2: Yes, once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor the delivery status on our website or the carrier's site.

Q3: Do you ship internationally?
A3: Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination. Please review our international shipping information for details.

Q4: Can I change my shipping address after placing an order?
A4: Unfortunately, we cannot modify the shipping address once an order has been placed. Please double-check your information before completing your purchase.

Q5: What if my package is lost or damaged during shipping?
A5: If your package is lost or damaged, please contact our customer support immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

For any additional inquiries, feel free to contact our customer support team at jhearst@gavinator.com.

Q6: Can I return an item if I change my mind or it doesn't fit?
A6: We do not accept returns for reasons other than product damage. Please carefully review sizing guides and product details before making a purchase.

Q7: What should I do if I receive a damaged item?
A7: If your item arrives damaged, please contact our customer support within 7 days of receiving the product. We will provide instructions for returning the damaged item and arranging for a replacement.

Q8: Is there a warranty on your products?
A8: We stand by the quality of our products. If you receive a damaged or defective item, please contact us within 7 days of delivery, and we will work to resolve the issue promptly.

Q9: Can I exchange an item for a different size or color?
A9: We do not offer exchanges for size or color preferences. Please refer to our size charts and product descriptions to make an informed decision before completing your purchase.